昆明國際機場服務承諾

Service Commitment of Kunming International Airport

1.國際與地區航班頭等艙與公務艙95%的旅客值機辦理等候時間﹤4分鐘；經濟艙95%的旅客值機辦理等候時間﹤12分鐘。

Queuing & processing takes less than 4 minutes for 95% first-class or business class passengers of international and HK/Macau/Taiwan flights; less than 12 minutes for 95%  economy class passengers of international and HK/Macau/Taiwan flights.

2.國內航班頭等與公務艙95%的旅客值機辦理等候時間﹤5分鐘；經濟艙95%的旅客值機辦理等候時間﹤14分鐘。

Queuing & processing takes less than 5 minutes for 95% first-class or business class passengers of domestic flights;less than 14 minutes for 95% economy class passengers of domestic flights.

3.國際與地區航班95%的旅客安全檢查排隊等候時間﹤10分鐘；國內航班95%的旅客安全檢查排隊等候時間﹤12分鐘。

Queuing & security checking takes less than 10 minutes for 95% passengers of international and regional flights; less than 12 minutes for 95% passengers of domestic flights.

4.旅客出入境海關通關時間﹤3分鐘（需進一步檢查的除外）。

Customs clearance takes less than 3 minutes except further inspection.

5.95%以上的旅客等候辦理邊防檢查手續﹤25分鐘（需進一步檢查的除外）。

Immigration inspection processing takes less than 25 minutes for more than 95% passengers except further inspection.

6.旅客出入境檢驗檢疫通過時間﹤1分鐘（需進一步檢查的除外）。

Arrival quarantine checking takes less than 1 minute except further inspection.

7.登機口每30分鐘向旅客廣播通報航班不正常信息或航班動態信息。

Irregular flights information should be broadcast every 30 minutes.

8.免費行李手推車供應充足、布局合理，便于旅客取用，可用性達100%。

 Free luggage carts should be accessible to passengers in abundant supply.

9.商品明碼標價，一貨一簽，價位公平合理，不亂收費，杜絕假冒偽劣商品。

The prices of commodities should be marked clearly and fairly. No fake commodities.

10.昆明機場全體員工遵循首問負責制，100%響應旅客問訊，用微笑為旅客服務，積極幫助旅客解決問題。 

All staff working at Kunming Int’l Airport will undertake the responsibility to complete any inquiry, making 100%response to any passenger inquiry and providing passengers with the service smilingly and assisting passengers in problem-solving.